TERMS & CONDITIONS

CUSTOMER CARE

Anita's Interiors is committed to providing exceptional customer care to ensure a seamless experience for our clients. We are dedicated to addressing any queries or concerns promptly, and our detailed Customer Care policy reflects our commitment to transparency and customer satisfaction.
Our Customer Care section is a platform to communicate our values, services, and the various ways clients can reach out to us. It's an opportunity to build trust and reassure our audience that their needs are our top priority.

Welcome to Anita's Interiors, your destination for quality interior design services and products. By using our online store, you agree to the following Terms and Conditions. Please read them carefully before making any purchases or submitting your information. To place an order through our online store, you must be at least 18 years old and have the legal capacity to enter into contracts. By using the website and making a purchase, you confirm that you meet these eligibility criteria.

Our company is registered in South Africa with the Registration Number:

The head office is located at 1a Lynwood Road, Bedfordview, Johannesburg, South Africa.

1. Accepting of Terms & Conditions

These Terms and Conditions are designed to govern all transactions made with Anita's Interiors, including the sales of products in-store and through our online shop. By placing an order, providing delivery instructions, or accepting delivery of any products from Anita's Interiors, you agree to these terms without reservation. Please note that these terms do not affect your statutory rights under applicable law.

2. Account Registration

To place an order through our online store, you must create a user account. During the registration process, you will be asked to provide basic personal information, including but not limited to:

Full Name
Email Address
Delivery Address
Billing Address

By creating an account, you confirm that the information provided is accurate, current, and complete. You agree to promptly update any personal details as needed to keep your account information accurate.

You are responsible for maintaining the confidentiality of your account credentials, and you agree to notify us immediately of any unauthorized use of your account.

3. Products & Services

Anita's Interiors offers a range interior design products, services, and solutions for customers. The products available for sale through our online store or in-store purchases may include furniture, home decor, lighting, ornaments, curtains, and other home decor items. The services may include design consultations, room makeovers, project management, custom design work and 3D rendering.

Product descriptions and images on the website are provided for informational purposes. We strive to ensure that the details are accurate, but errors may occasionally occur. All items are subject to availability, and prices are subject to change without notice.

Online Purchases: You may purchase products through the online store by adding items to your cart, and completing the checkout process.

In-Store Purchases: Products displayed online may also be available for purchase directly at our physical store. Please contact us or visit the store for availability if you prefer to purchase in person.

4. Order Process

To place an order:

Account Login/Registration: Log in to your existing account or create a new one to complete the order process.
Browse the product categories and add your selected items to your shopping cart.
Proceed to checkout, where you will be prompted to provide your delivery address.
Delivery Information: Ensure that your delivery address and billing address are correct.
Review your order details, including the total price. Please note that you can choose to have your order delivered or in-store collection.
We will review your order and send an invoice to your email including delivery costs, if applicable, in 1-2 business days.
Completion: Once your payment has been received, you will receive an email confirmation with the details of your order.

By submitting an order, you confirm that you agree to pay the total amount, including applicable taxes and shipping fees. You also confirm that the information you provide (including delivery address) is accurate and up-to-date.

5. Payment

We accept payment methods, including bank transfers. We also accept in-store payments, including cash on collection, credit/debit cards, and gift cards.

Payment for products and services is due at the time of purchase.

If there are any issues processing your payment, we will notify you via email, and your order will not be shipped until payment is successfully processed.

Upon completion of your order and successful payment processing, you will receive an order confirmation email containing details of your purchase.

6. Delivery & Shipping

Delivery charges, if applicable, will be added to the invoice depending on the weight and size of the purchased items. The delivery time frame varies based on the products ordered and the delivery location. Estimated delivery times will be provided in the invoice.

Delivery Address: You are responsible for providing the correct delivery address. Anita's Interiors are not responsible for delays or misdeliveries due to incorrect or incomplete address details.
Shipping Delays: While we strive to meet delivery estimates, delivery times may be subject to delays due to unforeseen circumstances, such as weather, carrier delays, or other issues beyond our control.
Shipping Costs: Delivery charges, if applicable, will be calculated and added to the total cost of your order.
In-Store Pickup: If you prefer to pick up your items in person, you can choose the “In-Store Pickup” option during checkout (if available). You will be notified when your order is ready for pickup.

7. Cancellations, Returns and Refunds

Cancellations: Once your order is placed, it cannot be canceled unless stated otherwise. If you wish to modify or cancel your order, please contact us immediately. We will do our best to accommodate your request, but cannot guarantee cancellations once the order has been processed or shipped.
Returns: We accept returns for damaged or faulty items. If you receive a damaged product, please contact our customer service team within 14 days of receipt, providing photos and details of the damage. Certain products, such as custom-made or final-sale items, may not be eligible for return.
Refunds: Refunds are issued only for products that are defective, damaged, or not as described. Refunds will be credited to the original payment method. Shipping costs are non-refundable, and you are responsible for return shipping fees unless the product is defective or was shipped in error.

Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer service team within 14 days of receiving your order to initiate a return or exchange.

8. Privacy & Data Security

We respect your privacy and are committed to protecting your privacy and the security of your personal information you provide. By placing an order, you agree to our collection and use of your personal data in accordance with our Privacy Policy, which outlines how we handle your data, including banking details and delivery address.

Your payment information is processed securely using industry-standard encryption technology. We do not store credit card details on our servers.

9. Intellectual Property

All content on the Anita's Interiors website, including text, images, logos, product designs, and other materials, is the intellectual property of Anita's Interiors and is protected by copyright, trademark, and other applicable laws. Unauthorized use or reproduction of any materials is prohibited.

10. Limitation of Liability

Anita's Interiors is not liable for any indirect, incidental, or consequential damages arising from the use or inability to use the online store, including any issues related to the purchase of products or services, delays in delivery, or errors in the website content.

11. Governing Law

These Terms and Conditions and any agreement of the use of Anita's Interiors services or purchases are governed by the laws of South Africa.

12. Amendments

Anita's Interiors reserve the right to modify or update these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting on the website. It is your responsibility to review these terms regularly to stay informed of any updates.

13. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us at:

Email: showroom@anitasinteriors.co.za
Phone: 011 455 2076
Address: 1a Lynwood Road, Bedfordview, Johannesburg, South Africa

By using our online store or in-store purchases, you confirm that you have read, understood, and agree to abide by these Terms and Conditions.

Privacy & Safety

PRIVACY & SAFETY

At Anita's Interiors, we prioritize the privacy and safety of our customers' personal information. Our Privacy & Safety policy section is designed to inform our clients about how we handle, store, and protect their data. We are transparent about our data collection practices, payment verification processes, and post-purchase communication, aiming to establish trust and encourage repeat visits to our platform.

1. Information We Collect

We may collect and process the following types of personal data:

Personal Identification Information: Name, email address, mailing address, phone number, etc.

Account Information: Username, password, purchase history, and preferences when you create an account.

Payment Information: Billing address when you place an order.

Communication Data: Records of communications between you and our customer service team, including emails, live chats, or phone calls.

2. How We Use Your Information

We use the information we collect for the following purposes:

To Provide Services: To process orders, deliver products, provide customer support, and manage your account.

To Improve User Experience: To personalize your shopping experience, enhance website functionality, and analyze website traffic and trends.

Marketing: With your consent, we may send you promotional emails, newsletters, or special offers about products and services.

To Comply with Legal Obligations: To comply with legal, regulatory, or contractual requirements.

3. How We Protect Your Information

We implement a variety of security measures to ensure the protection of your personal information, including:

Access Control: Access to personal data is limited to employees or partners who need it to fulfill business functions.

Regular Audits: We conduct periodic security reviews and audits to identify and address potential vulnerabilities.

4. Third-Party Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your data with trusted service providers who help us operate our website and fulfill services. These include:

Shipping companies
Marketing and analytics providers

These third parties are required to keep your information confidential and only use it for the purposes we specify.

5. Your Rights and Choices

Depending on your location and applicable laws, you may have the following rights regarding your personal data:

Access: You can request a copy of the personal information we hold about you.
Correction: You can update or correct any inaccurate or incomplete personal data.
Deletion: You can request that we delete your personal data, subject to certain legal exceptions.
Opt-Out: You can opt-out of marketing communications at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.

To exercise any of these rights, please contact us at showroom@anitasinteriors.com.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including for legal, accounting, or reporting requirements. When your information is no longer needed, we will take steps to securely delete or anonymize it.

7. Children's Privacy

Anita's Interiors website is not intended for individuals under the age of 18. We do not knowingly collect or solicit personal information from children. If we learn that we have inadvertently collected personal information from a child under 18, we will take steps to delete such information as soon as possible.

8. Changes to This Privacy Policy

We may update this Privacy and Safety Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will post any updates on this page and indicate the effective date of the changes. We encourage you to periodically review this policy to stay informed.

9. Contact Us

If you have any questions or concerns about our Privacy and Safety Policy or how your personal data is handled, please contact us at:

Email: showroom@anitasinteriors.co.za
Phone: 011 455 2076
Address: 1a Lynwood Road, Bedfordview, Johannesburg, South Africa

PAYMENT METHODS

We strive to make shopping on our website as convenient as possible. For your ease and security, we accept a variety of payment methods:

1. EFT

We accept electronic funds transfer (EFT) upon completion of your order.

For in-store purchases, we accept a variety of payment methods.

1. Credit and Debit Cards

We accept the following major credit and debit cards:

Visa
MasterCard
American Express

2. Apple Pay

For customers using Apple devices, Apple Pay provides a fast and secure way to complete your purchase with a single touch.

3. Google Pay

Google Pay offers a quick and secure payment option for customers using Android devices. You can use your Google account to pay for your order without entering card details manually.

4. Gift Cards

We accept Anita’s Interiors gift cards for payment. You can redeem your gift card at checkout.

5. Lay-by

We offer flexible financing in the form of Lay-by.

Payment of a minimum of 25% over the course of a maximum of 4 months is required to reserved any or all items purchased in-store. In the event of a missed installment, Anita’s Interiors has the right to forfeit your reserved items with no refund. Once Anita’s Interiors has received full payment, the below item/s will be packaged for collection or delivery.